Refund & Cancellation Policy

1. Introduction

This Refund and Cancellation Policy outlines the terms under which purchases made on career.squarelay.com are processed, including eligibility for refunds, cancellations, and dispute handling. By purchasing any product or service from Squarelay Career, you agree to the terms described in this policy.

2. Nature of Digital Products

Squarelay Career provides digital products such as resume templates, cover letter templates, prompts, and career bundles delivered electronically. Since all products are digital downloads and accessible immediately after purchase, they are considered delivered once access is provided via download link, email, or shared folder.

Due to the irreversible nature of digital delivery, refunds are limited as described below.

3. No Refund Policy

All sales made on Squarelay Career are generally final and non-refundable once the product has been successfully delivered or access has been granted. Refunds are not provided for reasons including but not limited to:

• Change of mind after purchase
• Lack of technical knowledge to use Canva or digital tools
• Job rejection or unsuccessful interview outcomes
• Dissatisfaction based on personal expectations
• Accidental purchase by the user
• Failure to read product description before purchase

Users are encouraged to carefully review product details before completing payment.

4. Eligible Refund Exceptions

Refund requests may be considered only under the following limited circumstances:

• Verified duplicate payment for the same product
• Technical failure where product access was not delivered successfully
• Payment deducted but product access not received (after verification)

All refund eligibility decisions are made solely at the discretion of Squarelay after proper investigation.

5. Refund Request Process

To request a refund under eligible conditions, users must contact our support team within 48 hours of purchase by emailing support@squarelay.com with:

• Full name used during purchase
• Registered email address
• Payment proof or transaction ID
• Description of the issue

Failure to provide required details may delay or invalidate the request.

6. Cancellation Policy

Orders for digital products cannot be canceled once payment has been completed and access has been granted. Since delivery is automated and immediate, cancellation requests after purchase cannot be processed.

7. Processing of Approved Refunds

If a refund request is approved, the amount will be processed through the original payment method within a reasonable timeframe, depending on payment gateway or banking processing policies. Squarelay Career is not responsible for delays caused by banks or payment providers.

8. Chargebacks and Payment Disputes

Users are encouraged to contact Squarelay support before initiating a chargeback or payment dispute. Unauthorized chargebacks without prior communication may result in suspension of access to products or services and restriction from future purchases.

9. Limitation of Liability

Squarelay Career provides digital career-support resources only and does not guarantee job placement, interview selection, employment success, or income outcomes. Refunds will not be issued based on hiring results, interview performance, or career outcomes, as these depend entirely on individual skills and employer decisions.

10. Policy Updates

Squarelay reserves the right to modify or update this Refund and Cancellation Policy at any time without prior notice. Updated policies become effective immediately upon publication on career.squarelay.com. Continued use of the website constitutes acceptance of revised terms.

11. Governing Law and Jurisdiction

This Refund and Cancellation Policy shall be governed by the laws of India. Any disputes arising from purchases or refund matters shall fall under the exclusive jurisdiction of the courts located in Kanpur, Uttar Pradesh.

Contact Information

For refund or payment-related support:
Email: support@squarelay.com